Resume | College Portfolio

Work Experience

Collaborate with teachers to plan and implement instructional activities that reinforce student literacy.
Provide individual and small group instruction under the direction of licensed educators.
Manage classroom environments in the absence of lead teachers, ensuring continuity of learning.

Supported homeless individuals and families with daily needs and services.

Educated members on HIPAA-compliant health plans, ERISA-regulated benefits, and multiemployer plans.
Processed benefit payments and managed eligibility and contributions in compliance with DOL regulations.
Provided tech support and maintained data across multiple systems, ensuring regulatory compliance.

Scanned and indexed documents for the union’s electronic filing systems, ensuring secure and efficient access.

September 2022- 2023

Literacy Instructional Assistant /

Substitute Teacher

St. Charles High School,

Waldorf, MD

January 2022-February 2022

Front Desk Support Coordinator
Shelter House QPID Shelter

Falls Church, VA

September 2014- February 2022

Member Assistance Program Technician

Seafarers International Union,

Camp Springs, MD

April 2013- October 2014

Data Management Imaging Technician

Seafarers International Union,

Camp Springs, MD

September 2023- Present

Classroom Facilitator /

Instructional Assistant

St. Charles High School,

Waldorf, MD

Supervised in-person classrooms for remotely taught courses, ensuring students remained engaged and on task.
Provided academic support to students by reinforcing lesson objectives and assisting with assignments.
Acted as the primary point of contact between students and virtual instructors, relaying questions and clarifying instructions.
Maintained a safe, structured learning environment in alignment with school policies and teacher expectations.
Troubleshot basic technology issues to ensure seamless virtual instruction.
Monitored student behavior and implemented classroom management strategies to support learning goals.